Everything you need to know about our terms, policies, and commitments to you.
Privacy Policy
Effective Date: October 1, 2026
1. Introduction
Mining Mentor ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how Mining Mentor LLC, doing business as Mining Mentor, collects, uses, stores, shares, and protects personal information when you visit our website, purchase services, participate in coaching programs, communicate with us, or otherwise interact with our business.
This policy applies to our website, https://miningmentor.co, and the services, programs, resources, and digital offerings provided through it.
By using our website or services, you acknowledge the data practices described in this Privacy Policy. Where required by applicable law, we will obtain your consent before collecting or processing certain categories of personal information.
2. Information We Collect
We may collect personal information directly from you, automatically through your interactions with our website, or through third-party platforms used to provide our services.
The information we collect depends on how you interact with Mining Mentor.
Personal Information You Provide
When you contact us, schedule an appointment, purchase a service, complete a form, or participate in a coaching program, we may collect:
Full name
Email address
Phone number
Mailing or billing address
Employment information
Professional background and qualifications
Resume or curriculum vitae
Career goals and professional interests
Education and employment history
Compensation information voluntarily provided
Scheduling and appointment information
Communications and correspondence
Feedback, testimonials, and survey responses
Other information you voluntarily submit
Coaching and Professional Development Information
During coaching engagements, you may voluntarily share information concerning your professional experiences, workplace challenges, employment circumstances, career aspirations, or other personal matters.
We collect and use this information only as reasonably necessary to provide the requested services, maintain relevant coaching records, and fulfill our contractual obligations.
We encourage clients not to submit sensitive personal information that is unnecessary for the coaching relationship.
Payment Information
When you purchase a service or digital product, payment information may be collected and processed by our designated third-party payment providers.
We do not intentionally collect or store complete payment card numbers or card security codes on our own systems.
We may retain transaction-related information, such as purchase history, billing details, payment status, and transaction confirmations, for administrative, accounting, and legal purposes.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, analytics tools, and similar technologies.
This may include:
Internet Protocol (IP) address
Browser type and version
Device type and operating system
Pages visited
Date and time of website visits
Referring websites or traffic sources
General geographic location derived from IP address
Website interactions and usage patterns
Cookie identifiers and similar technical information
Additional information about these technologies is available in our Cookie Policy.
3. How We Use Your Information
We may use collected personal information for the following purposes:
Providing coaching, mentoring, and professional development services.
Scheduling and managing appointments.
Processing purchases and payments.
Responding to inquiries and support requests.
Communicating information related to purchased services.
Delivering educational materials and digital resources.
Maintaining client records and coaching documentation.
Improving our website, services, and user experience.
Sending marketing communications where permitted by law.
Maintaining website functionality and security.
Detecting and preventing fraud or unauthorized activity.
Meeting applicable legal, tax, accounting, and regulatory obligations.
Enforcing our Terms & Conditions and other applicable agreements.
We will not use personal information for purposes that are materially incompatible with those described in this policy without providing any notice or obtaining any consent required by applicable law.
4. Marketing Communications
If you subscribe to our mailing list, request educational resources, or otherwise agree to receive marketing communications, we may send information about our services, programs, resources, events, and business updates.
You may unsubscribe from marketing emails at any time by selecting the unsubscribe link included in the communication or contacting us directly.
Unsubscribing from promotional communications will not prevent us from sending necessary administrative messages relating to active purchases, appointments, or contractual obligations.
We do not sell or rent email subscriber lists to third parties for their independent marketing purposes.
5. How We Share Information
We do not disclose personal information to third parties except as described in this Privacy Policy or as otherwise permitted or required by applicable law.
We may share information with the following categories of recipients:
Service Providers
We may engage third-party providers to support business operations, including:
Website hosting and maintenance
Payment processing
Appointment scheduling
Video conferencing
Email communications
Customer relationship management
Cloud storage and document management
Website analytics
Accounting and administrative services
These providers may access personal information only to the extent necessary to perform their respective services, subject to applicable contractual and legal requirements.
Legal and Regulatory Requirements
We may disclose personal information when reasonably necessary to comply with applicable laws, regulations, legal proceedings, or valid governmental requests.
We may also disclose information where legally permitted and reasonably necessary to protect the rights, property, or safety of the Company, our clients, or others.
Business Transfers
If Mining Mentor undergoes a merger, acquisition, restructuring, or sale of business assets, relevant personal information may be transferred as part of that transaction, subject to applicable legal requirements.
With Your Permission
We may share personal information with other parties when you provide appropriate authorization or request that we do so.
We do not sell personal information for monetary compensation. Any disclosures involving advertising technologies or cross-context behavioral advertising will be addressed in accordance with applicable privacy requirements.
6. Confidentiality of Coaching Information
We recognize that clients may share confidential professional and personal information during coaching engagements.
We take reasonable steps to limit access to coaching-related information and use it only for legitimate purposes associated with providing our services.
We do not publicly disclose identifiable coaching discussions, resumes, compensation details, employment circumstances, or other client-specific information without appropriate authorization, except where disclosure is required or permitted by applicable law.
Coaching services do not create attorney-client privilege, medical confidentiality, or other legally protected professional relationships solely by virtue of participation.
Additional confidentiality obligations may be established through a separate Coaching Services Agreement.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include access restrictions, secure third-party platforms, account authentication, and other appropriate security practices.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
While we take reasonable precautions to protect personal information, we cannot guarantee absolute security.
If you believe your information has been accessed or used without authorization, please contact us using the information provided at the end of this policy.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, and complying with applicable legal obligations.
Retention periods may vary depending on the type of information collected and the purpose for which it is used.
When personal information is no longer reasonably necessary, we will delete, anonymize, or securely dispose of it, subject to applicable legal requirements and legitimate recordkeeping obligations.
Specific retention periods, where applicable, are as follows:
Coaching and client records: [Insert retention period]
Transaction and accounting records: [Insert retention period]
Contact form submissions: [Insert retention period]
Marketing subscriber information: Until unsubscribe or another applicable retention limit
Website analytics information: [Insert retention period]
9. Your Privacy Rights and Choices
Depending on your location and applicable privacy laws, you may have certain rights concerning your personal information.
These rights may include the ability to:
Request access to personal information we maintain about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Withdraw consent where processing is based on consent.
Object to or restrict certain processing activities.
Request a portable copy of your information.
Opt out of certain marketing or advertising-related data uses.
Exercise applicable privacy rights without unlawful discrimination.
These rights are subject to applicable legal requirements, exemptions, and verification procedures.
To submit a privacy-related request, please contact us using the information provided below.
We may request reasonable information to verify your identity before fulfilling a request.
We will respond within the timeframe required by applicable law.
10. International Users and Data Transfers
Mining Mentor is based in the United States and may provide services to individuals located in other countries.
If you access our website or services from outside the United States, your personal information may be processed or stored in the United States or other locations where our authorized service providers operate.
Privacy and data protection laws may differ among jurisdictions.
Where applicable law requires additional safeguards for international data transfers, we will implement appropriate measures before transferring personal information.
Individuals located in jurisdictions with additional privacy protections may have rights beyond those described in this policy.
11. Children's Privacy
Our website and services are intended for adults aged 18 and older.
We do not knowingly collect personal information directly from children under the age of 13 through our website or services.
If we become aware that we have collected personal information from a child in violation of applicable law, we will take appropriate steps to delete that information.
Parents or legal guardians who believe a child has submitted personal information may contact us using the details below.
12. Third-Party Websites and Platforms
Our website may contain links to third-party websites, platforms, educational resources, or services.
These external resources operate independently and may maintain their own privacy policies and data collection practices.
We encourage users to review the privacy policies of third-party websites before submitting personal information.
We are not responsible for the independent privacy practices of external websites or organizations, except where responsibility is imposed by applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, business operations, technology, or applicable legal requirements.
The most current version will be available on our website and will include its effective date.
Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes to our data practices.
14. Contact Information
If you have questions about this Privacy Policy, wish to exercise applicable privacy rights, or have concerns regarding how your information is handled, please contact:
Mining Mentor LLC
470 North 2150 West
Unit 6
Cedar City, Utah, USA
84721
legal@miningmentor.co